We’re glad you’re back! Login for your exclusive Board Access and updated information on your account.
At EMG we believe that well-supported board members are essential to the success of any community. We recognize that behind the scenes a lot of dedication is volunteered to ensure a better community for you and your neighbors. With our commitment to communication, education, expertise, and customer advocacy we can support you in creating lasting solutions for your community.
Empire Management Group currently serves HOAs, COAs, CDDs and Developers in Central Florida and the surrounding areas, but with a desire to serve communities and a willingness to push our boundaries, we may be planning to be in your area soon.
Just let us know where you need us!
We turned our Customer Service Department into a Homeowner Advocacy Center. Gone are the days of feeling “you” vs. “them”. We come alongside our homeowners and work to find the information, explain the process, or connect them with the right people to help resolve their issue. We are committed to closing the loop one homeowner at a time.
Because every dollar counts! We chose a management system that makes it easier for homeowners and board members to view updated account information. Your Homeowner Portal gives you immediate access to budgets, financials, and real-time account ledgers to make your association funds trackable and clear. Still have questions? We will be here every step of the way!
New to the board? We believe a well-educated board is key to a successfully functioning board. We would rather you start off right, so we offer trainings for Board Members. These trainings ensure that a board understands their role, the guidelines surrounding it and that they have the opportunity to ask questions. The result is a confident board that is ready to make the big decisions!
The communication needs of every association and every homeowner are different. We meet those needs with Customized Communication Plans. Newsletters, eblasts, resource libraries, FAQs, and Calendars are just a few ways we can communicate information to your homeowners.
Empire Management Group is a client-focused community association management company with over 25 years of experience in Central Florida.
Our company was created to handle all types of residential and commercial property management services.
Our scope of services and expertise include developer, home and condominium association management, as well as specialized accounting services. Excellent client customer service is our number one priority.
ONLINE PAYMENTS IN YOUR VANTACA PORTAL
As the preferred way of accepting payments, we invite you to get started by creating your account below. Through our homeowner portal, you can make one-time or scheduled payments online. Payments can be made by major credit and debit card for a convenience percentage fee, or by e-check (ACH) for a fixed flat fee.
Please visit portal.empirehoa.com
Login with your credentials. If you do not have credentials, select Sign Up and complete the form to request access.
All homeowners registered will receive an email with login credentials on Monday August 7th.
On the Dashboard select Make A Payment
Select AutoPay for Scheduled Payments or Pay Now for One-Time Payments
For online payment support, visit ClickPay’s support center at www.ClickPay.com/Help for access to FAQ’s, step-by-step walkthroughs, email and phone support, and live chat support with our Clickpay representatives.
As a reminder that there are no late fees for the month of August as we complete our system and banking transition.
MAILING ADDRESS FOR PAYMENTS
If you choose to submit your payments by paper check, money order, or through your bank’s Online Bill Pay feature, please send your payments to same continued lockbox address listed below:
P.O. Box 21265
Tampa, FL 33622-1265
Checks should be made payable to the Association listed on your statement. Include the remittance slip with your payments and make sure to include the account number found on your statement in the notes section of your check or your Online Bill Pay settings.
WE’RE CLOSING OUR DIRECT DEBIT PROGRAM
Some very limited amount of owners on our Direct Debit program has been deactivated going forward. If you were previously on our Direct Debit program, you will need to sign up with our new Vantaca portal to make one-time or scheduled payments.
To sign up, portal.empirehoa.com and follow the steps listed above.
Thank you for your attention to this matter,
Empire Management Group