Whether you’re part of a new board or seeking to replace your current management company, ultimately, selecting the right HOA manager can make all the difference in the success and harmony of your community.
Here’s a comprehensive guide to help Florida HOA boards make the best decision.
1. Understand the Role of an HOA Manager
Before beginning the search, it’s essential to understand what a professional HOA manager actually does. A licensed Community Association Manager (CAM) in Florida is responsible for:
- Overseeing day-to-day operations
- Managing vendor contracts and maintenance
- Supporting board meetings and enforcing rules
- Handling financials and preparing reports
- Communicating with residents
You can learn more about CAM licensing through the Florida Department of Business and Professional Regulation (DBPR).
2. Check Licensing and Credentials
In Florida, anyone managing an association must hold a valid CAM license.
Also, consider credentials from professional organizations like:
These designations show a commitment to industry best practices and continued education.
3. Look for Local Experience
Florida’s HOAs face unique challenges including hurricane preparedness, seasonal population shifts, and complex state laws. Choose a management company that:
- Is familiar with Florida statutes (such as Chapters 718, 719, and 720)
- Has experience working with communities similar in size and type
- Understands vendor networks and local government processes
Local knowledge ensures faster response times and smoother day-to-day operations.
4. Evaluate Communication and Technology
An effective HOA manager keeps the board and residents informed. Ask about:
- Communication platforms and portals
- Emergency contact availability
- Response time standards
- Use of technology for maintenance requests, billing, and document storage
5. Understand Pricing Models
Request detailed proposals from shortlisted companies and compare:
- Monthly management fees
- Extra charges (e.g., for meetings, copies, inspections)
- Reserve study coordination
- Software or system costs
Transparency in pricing is key to building long-term trust.
6. Ask for References and Reviews
Ask for client references and read online reviews. Speaking to board members from similar communities can give you insight into:
- Manager professionalism
- Responsiveness to resident concerns
- Financial accuracy and transparency
- Vendor relationship management
You can also check for reviews on sites like Better Business Bureau (BBB) and Google Business.
7. Review the Contract Carefully
Before signing, make sure the management contract clearly outlines:
- Scope of work and responsibilities
- Term length and renewal process
- Termination clauses
- Reporting and communication expectations
You may even want your association attorney to review it before finalizing.
Final Thoughts
Choosing the right HOA manager is an investment in your community’s future. By focusing on licensing, experience, communication, and transparency, Florida associations can find a partner that not only maintains operations but strengthens the entire neighborhood.
Ready to experience expert community management tailored to your needs?
Click here to Request Proposal – Empire Management Group from one of Florida’s most trusted HOA & condo management companies.
